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FAQ

Find answers to the most common questions about our hotel, services, and amenities. Get all the information you need for a smooth and enjoyable stay.

General

Hotel Policies

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How do I request an early check-in or late check-out with the hotel?
Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.
Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Pre-authorization of your credit card is technically a “hold” on your credit card credit line from a purchase placed there by a merchant such as PHOENIX RESORT, who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. Important points: PHOENIX RESORT only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The member of staff checking you in will explain this process clearly. No money is taken from your credit card; however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.
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What is your policy regarding cancellations?
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process.
Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.
We’ll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.

General

Account and support

Manage your bookings and account effortlessly with our dedicated support. Get assistance whenever you need it for a seamless and hassle-free experience.
How do I update my guest information online?
After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.
Where can I find maps and directions to PHOENIX RESORT?
When on a hotel’s overview page, click on to the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transport hubs and an interactive map helping you find the hotel from your chosen location, via car, public transport or on foot.

Reservation

Making

Our FAQ section is designed to answer all your queries quickly and clearly. From booking details to services, we cover everything you need to know. Making your stay smooth and hassle-free is our top priority.
I'm having trouble making an online reservation. Is there a toll-free number I can call for help?
In case any issues arise during the reservation process, please call the HOTEL DESK PHONE +91 74900 45000- MAIL info@phoenixresortrajkot.com
Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.
Can I reserve more than one room at a time when I book online?
Yes, you can book up to nine rooms at a time. Please see the list of toll-free numbers to contact in your country if you wish to order ten or more rooms.
Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.

Changing

travel plans

Plan your perfect getaway with ease using our travel planning services. Enjoy tailored itineraries, expert guidance, and seamless arrangements for a memorable trip.
Can I cancel or change a reservation once it has been made?
Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the PHOENIX RESORT cancellation policy as stated during the reservation process
We’ll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Most hotels are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 pm or earlier. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers for PHOENIX RESORT can be found on your confirmation email or on the hotel’s “Contact” page.
What happens if my plans change and I forget to change or cancel my reservation?
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night’s room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.